Sales conditions:
THE SALE OF ALCOHOLIC PRODUCTS IS FORBIDDEN TO MINORS.
Users of the website www.robertocipresso.it declare to be of legal age according to their applicable legislation. If there is no legislation in this regard, you must be at least 21 years old.
all public prices include VAT and do not include any taxes, duties and taxes applicable in the country of destination of the products and/or services where this is different from Italy. These costs, which vary from country to country, are borne by the Customer, who is responsible for verifying their amount with the competent customs authorities.
Legal conformity guarantee:
Products purchased on www.robertocipresso.it enjoy the legal guarantee of conformity of goods, art.128 and ss. Consumer Code.
The legal guarantee is valid for two years and must be enforced by the consumer within 2 months of discovering the defect.
Online dispute resolution:
Pursuant to European Union Regulation no. 524/2013, European resident Consumers are informed that the European Commission has established an online platform that provides an alternative dispute resolution tool.
This tool can be used by the European Consumer to resolve non-judicially any dispute relating to contracts for the sale of goods and services concluded online and/or arising from them. Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on this site. The European ODR platform is available at the following link.
In case of disputes:
These General Conditions are governed by Italian law as well as each Sales Contract and subject to Italian jurisdiction. Any dispute relating to the General Conditions or Sales Contracts will be within the jurisdiction of the consumer's residence or domicile.
For your complaints:
e-mail: segreteria@robertocipresso.it
phone: +39 347 080 9712
Roberto Cipresso apologizes for any spelling, typing, translation errors in the texts and disclaims any responsibility for moral or material damage arising from these
In case of defective goods:
the same can be returned to www.robertocipresso.it within 14 days of delivery.
Shipping and packaging costs for the return shipment are borne by the customer.
The defective goods will be returned or refunded (if exhausted) by Roberto Cipresso.
In case of damaged shipment:
If you receive packages from Roberto Cipresso visibly damaged by the courier, (broken packaging or visibly stained by wine leaking from any broken bottles) you can do as follows:
If it's multiple packages, reject the damaged package to the sender by signing the courier's bill "With Reserve". It will then be our care to arrange for the return of the damaged package and resend it to you.
If instead it's a single package shipment, reject the shipment to the sender and as before we would take care of the return and restoration of the shipment.
In case of exhaustion of the broken product, you will be contacted for a possible replacement if you do not find any product in our catalog as a replacement, Roberto Cipresso will return the sums paid. Any shipping costs for the return to the sender of the damaged package and redelivery of the new one are completely at our expense.
Non-conforming wine:
For non-conforming wine we refer to wines that present characteristics different from the producer's quality standards. By way of example but not exhaustive the typical smell and taste of "cork", rather than liquid losses or label completely ruined in transport.
When the wine is not conforming it can be replaced, if still available, without any additional cost by the customer. If the wine is no longer available the amount spent is refunded.
From the moment the customer notices an alleged non-conformity, he must report via email to segreteria@robertocipresso.it the alleged non-conformity of one or more bottles from one or more wineries, within 24 months of purchase and no later than two months from the discovery of the defect. The report must be accompanied by the order number received at the time of the order and the pickup address, as well as the description of each individual bottle deemed non-conforming and the non-conforming quantity.
In this way Roberto Cipresso arranges, through his own courier, a free pickup at the address indicated in the email.
The product or products must be returned with at least 2/3 of the original content and closed with the original cork properly trimmed. The return package must be entrusted to the courier in the original packaging to protect the transport of the wine. This procedure is necessary because Roberto Cipresso in turn can be refunded by the producer or whoever has cause.
Once the wine has returned and the non-conformity has been evaluated, a new shipment of bottles of the same type and vintage is immediately arranged, if still available, or the amount spent is immediately refunded.
The adopted procedure uses the minimum bureaucracy necessary for appropriate checks and is completely at zero cost for the customer.
In case of dispute the bottles remain available from Roberto Cipresso for subsequent degrees of judgment by the competent authorities in the matter and the customer is charged the courier pickup costs.
Right of withdrawal:
Information on the right of withdrawal
Purchases on the website www.robertocipresso.it are subject to the discipline of D.Lgs. 206/2005 and D.Lgs. 21/2014, which guarantees you the right to withdraw, for any reason, from the purchase contract.
Conditions of the right of withdrawal (pursuant to dlgs 206/2005 mod. D.Lgs. 21/2014)
You have the right to withdraw from the contract, without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day you received the goods in which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.
METHODS
To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract through an explicit declaration, for example a letter sent by email to segreteria@robertocipresso.it or by ordinary mail to the following address ROBERTO CIPRESSO - Località Bivio dell'Asso, 53024 Montalcino (SI).
To respect the withdrawal deadline, it is sufficient that you send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, you will be refunded all payments you have made to us, including delivery costs (except for additional costs arising from your possible choice of a type of delivery other than the least expensive standard delivery type offered by us), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. The refund may be withheld beyond 14 days only until you have demonstrated that you have returned the goods or until they have been received by us, whichever occurs first.
These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to bear any cost as a consequence of such refund. The refund can be suspended until the goods are received or until the consumer has demonstrated that they have returned the goods, if earlier.
You are responsible only for the decrease in the value of the goods resulting from handling the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Please return the goods or deliver them to us without undue delay and in any case within 14 days from the day you communicated your withdrawal from this contract. The deadline is respected if you return the goods before the expiry of the 14-day period.
Shipping address:
ROBERTO CIPRESSO - Località Bivio dell'Asso, 53024 Montalcino (SI). The direct costs of returning the goods will be at your expense.
The purchased good must be substantially intact; we recommend paying maximum attention when preparing the package, for example using the original packaging.
EXCLUSIONS TO WITHDRAWAL
The right of withdrawal is excluded in the following cases provided for by art.59 of the Consumer Code:
the supply of goods packaged to measure or clearly personalized;
the supply of sealed goods that are not suitable for being returned for hygienic reasons or related to health protection and have been opened after delivery;
the supply of goods that, after delivery, result, by their nature, inseparably mixed with other goods;
the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on market fluctuations that cannot be controlled by the professional.